Shipping & Returns
SHIPPING POLICY
Thank you for visiting and shopping at Dovetail Candle Co. Here below are the terms and conditions that constitute my Shipping Policy. All orders are shipped through USPS or self delivery.
DOMESTIC SHIPPING ONLY IN THE UNITED STATES OF AMERICA:
POLICY
Shipment processing time
All orders are processed within 2-3 business days. You will receive an email or text message once the package is received by USPS. ORDERS ARE NOT SHIPPED OR DELIVERED ON WEEKENDS OR HOLIDAYS.
If I am experiencing a high volume of orders, shipments may be delayed by a few days. If this affects your order directly I will contact you via email or telephone for the delay. Please allow additional days in transit for delivery.
ALL DELIVERIES WILL HAVE A FLAT RATE OF $8.
Return & Exchange Policy(ALL SALES ARE FINAL)
ALL SALES ARE FINAL. I ACCEPT RETURNS OR EXCHANGES FOR PRODUCT DAMAGED IN TRANSIT OR IF THE INCORRECT ITEM WAS SHIPPED TO.
REFUNDS & EXCHANGES: TO BE ELIGIBLE FOR A REFUND OR EXCHANGE, You MUST first email within 10 days upon receipt of order. Once I receive your email, I will respond promptly and accordingly and make sure your replacement is sent out. If a replacement is no longer available, I will refund the full purchased price.
I thrive to satisfy our fellow Doves. Please let me know how I am doing and how I can improve!